Privacy Policy

 Privacy Policy

Last Updated: 02/11/2026

1. Introduction

CleanWave Co. LP ("CleanWave," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanwaveco.com, use our services, or otherwise interact with us.

This policy applies to all cleaning services we provide, including residential home cleaning, commercial business cleaning (offices, gyms, retail stores), warehouse and industrial facility cleaning, and vacation rental cleaning services throughout Northern Nevada, including Lake Tahoe, Incline Village, Reno, Sparks, Carson City, and surrounding areas.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information You Provide:

When you request a quote, book cleaning services, or contact us, we may collect:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Service address, property type (home, office, warehouse, vacation rental), property size, access codes or instructions
• Payment Information: Credit card details, billing address
• Account Information: Username, password (if you create an online account)
• Booking Details: Cleaning preferences, service frequency, special instructions, vacation rental booking calendars
• Communication Records: Messages, feedback, and correspondence with our team

Information Collected Automatically:

When you visit cleanwaveco.com, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages viewed, time spent on pages, links clicked, referring websites
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see Section 8)

Information from Third Parties:

For vacation rental cleaning services, we may receive:

• Property Management Systems: Booking calendars, property details from Airbnb, VRBO, Vacasa, or other platforms you authorize us to access
• Background Check Services: Information about our employees for safety verification

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Schedule and provide cleaning services at your home, office, warehouse, or vacation rental
• Process payments and send invoices or receipts
• Communicate about your bookings, service reminders, and scheduling changes
• Access your property using provided keys, codes, or lockbox information
• Coordinate with property management companies for vacation rental turnovers

Business Operations:

• Respond to inquiries, requests, and customer service needs
• Improve our cleaning services and customer experience
• Train and manage our cleaning teams
• Conduct quality assurance and satisfaction surveys
• Maintain business records and accounting

Marketing and Communications:

• Send promotional emails about our services, special offers, and tips (you can opt out anytime)
• Provide information about new services in Northern Nevada and Lake Tahoe
• Send service reminders and seasonal cleaning recommendations

Legal and Safety:

• Comply with legal obligations and respond to legal requests
• Protect against fraud, unauthorized access, and illegal activity
• Enforce our terms of service and protect our rights and property
• Ensure safety through employee background checks

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers:

• Payment Processors: To process credit card transactions securely
• Background Check Companies: To verify employee credentials
• Software Providers: Scheduling systems, booking platforms, and business management tools
• Communication Services: Email and SMS providers for appointment reminders

Business Partners:

• Property Management Companies: When cleaning vacation rentals managed by third parties
• Vacation Rental Platforms: Airbnb, VRBO, or other platforms you authorize for calendar integration

Legal Requirements:

• To comply with laws, regulations, legal processes, or government requests
• To protect our rights, property, and safety, or that of our customers and employees
• In connection with business transfers (sale, merger, or acquisition)

With Your Consent:

• Any other sharing of information with your explicit permission

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Secure Payment Processing: Credit card information is processed through encrypted, PCI-compliant systems
• Access Controls: Limited employee access to personal information on a need-to-know basis
• Employee Training: Staff trained on privacy and data security practices
• Physical Security: Secure storage of paper records containing personal information
• Background Checks: All employees serving Northern Nevada undergo background verification

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our cleaning services
• Comply with legal obligations (tax records, employment records)
• Resolve disputes and enforce agreements
• Maintain business records

Retention Periods:

• Active Customers: Information retained while you use our services
• Inactive Customers: Retained for up to 7 years for accounting and legal purposes
• Marketing Lists: Until you unsubscribe or request removal
• Vacation Rental Records: Property details retained while managing turnovers

You may request deletion of your information (see Section 10 - Your Privacy Rights).

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction:

• Request access to the personal information we hold about you
• Update or correct inaccurate information
• Review what data we've collected

Deletion:

• Request deletion of your personal information (subject to legal retention requirements)
• Close your account and remove data from our systems

Opt-Out:

• Unsubscribe from marketing emails (click "unsubscribe" in any promotional email)
• Opt out of SMS/text message reminders
• Disable cookies through your browser settings

Data Portability:

• Request a copy of your information in a portable format

Restrict Processing:

• Request we limit how we use your information

To exercise these rights, contact us at:

• Email: admin@cleanwaveco.com
• Phone: XXX-XXX-XXXX

We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website cleanwaveco.com uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Deliver relevant content and advertisements

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track effectiveness of advertising campaigns

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Analytics: We may use services like Google Analytics to understand website usage. These services have their own privacy policies governing data collection.

9. Third-Party Links

Our website may contain links to third-party websites (property management platforms, payment processors, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at admin@cleanwaveco.com so we can delete it.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information (Note: CleanWave Co. does not sell personal information)
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact admin@cleanwaveco.com or call XXX-XXX-XXXX.

12. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of their personal information. CleanWave Co. does not sell personal information as defined by Nevada law. If you have questions, contact admin@cleanwaveco.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on cleanwaveco.com
• Updating the "Last Updated" date at the top
• Sending email notifications for material changes (if you're an active customer)

Your continued use of our services after changes indicates acceptance of the updated policy.

14. International Data Transfers

CleanWave Co. operates primarily in Northern Nevada (Lake Tahoe, Reno, Sparks, Carson City, Incline Village). If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and operations are located. By using our services, you consent to this transfer.

15. Business Transfers

If CleanWave Co. is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CleanWave Co. LP

• Email: admin@cleanwaveco.com
• Phone: XXX-XXX-XXXX
• Service Area: Northern Nevada including Lake Tahoe, Incline Village, Reno, Sparks, Carson City, and surrounding areas
• Website: cleanwaveco.com

We will respond to privacy inquiries within 30 days.

17. Consent

By using cleanwaveco.com or our cleaning services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our collection, use, and sharing of your information as described herein.

Service-Specific Privacy Notes:

For Residential Cleaning Clients: We access your home using keys/codes you provide. We train employees to respect your privacy and handle property access responsibly.

For Commercial Cleaning Clients: We may access your business facilities after hours. Employee information and security protocols are maintained confidentially.

For Vacation Rental Owners: We may integrate with your property management systems and booking platforms. We protect guest information and property access details with strict security measures.

For All Northern Nevada Clients: Your trust is our priority. We handle all personal information, property access, and payment data with the highest standards of security and confidentiality.

This Privacy Policy is effective as of 02/11/2026 and governs all cleaning services provided by CleanWave Co. LP throughout Northern Nevada.