Terms

Terms of Service

Last Updated: 02/11/2026

1. Introduction and Acceptance of Terms

Welcome to CleanWave Co. LP ("CleanWave Co.," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our cleaning services and website cleanwaveco.com.

By booking our services, accessing our website, or engaging with CleanWave Co. in any capacity, you ("Customer," "Client," "you," or "your") agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

These Terms apply to all cleaning services we provide throughout Northern Nevada, including:

• Residential home cleaning (regular, deep, one-time, move-in/move-out)
• Commercial business cleaning (offices, gyms, retail stores)
• Industrial and warehouse facility cleaning
• Vacation rental cleaning and turnover services (Airbnb, VRBO, property management)

Services are provided in Lake Tahoe, Incline Village, Reno, Sparks, Carson City, and surrounding Northern Nevada areas.

2. Service Agreement

2.1 Booking and Scheduling

• Services must be booked through our website, phone, email, or in-person consultation
• Booking confirmation will be provided via email or text message
• Service dates and times are subject to availability
• For vacation rentals, we may integrate with your property management calendar for automatic scheduling

2.2 Service Scope

• The scope of cleaning services will be determined by the service type selected (regular cleaning, deep cleaning, office cleaning, warehouse cleaning, vacation rental turnover, etc.)
• Detailed cleaning checklists are available upon request
• Any additional services beyond the agreed scope may incur additional charges
• We reserve the right to refuse service that we deem unsafe, illegal, or outside our capabilities

2.3 Estimates and Quotes

• Free quotes are estimates based on information you provide
• Final pricing may vary if property conditions differ significantly from what was described
• We will notify you of any price adjustments before beginning work
• Quotes are valid for 30 days from the date issued

3. Payment Terms

3.1 Residential Cleaning Payment

• Payment is due upon completion of service
• We accept credit cards, debit cards, and electronic payments
• Recurring service clients may set up automatic billing
• A receipt will be provided after payment is processed

3.2 Commercial and Business Cleaning Payment

• Payment terms for commercial clients are Net 15 (payment due within 15 days of invoice date)
• Net 30 payment terms may be available depending on individual agreement and credit approval
• Invoices will be sent via email after service completion
• Late payments may incur a fee of 1.5% per month (18% annually) or the maximum allowed by law
• Services may be suspended for accounts more than 30 days past due

3.3 Vacation Rental Cleaning Payment

• Payment is typically due upon completion or billed monthly for multiple turnovers
• Property management companies may arrange custom billing terms
• Payment terms will be specified in individual service agreements

3.4 Additional Fees

• Returned payments (NSF checks, declined cards) may incur a $35 fee
• Emergency or same-day service requests may include rush fees
• Travel fees may apply for properties outside our standard service area
• Seasonal adjustments may apply during peak Lake Tahoe seasons

4. Cancellation and Rescheduling Policy

4.1 Customer Cancellations

• 24-48 Hours Notice Required: Customers must provide between 24 to 48 hours advance notice to cancel or reschedule without penalty
• Cancellations made with less than 24 hours notice may incur a cancellation fee of 50% of the scheduled service cost
• Same-day cancellations or no-shows may be charged 100% of the scheduled service cost
• For recurring services, you may pause or cancel anytime with proper notice

4.2 CleanWave Co. Cancellations

• We reserve the right to cancel or reschedule services due to: 
  • Severe weather conditions (especially in Lake Tahoe during winter storms)
  • Employee illness or emergency
  • Unsafe property conditions
  • Customer non-compliance with access or safety requirements
• We will provide as much advance notice as possible and work to reschedule at your convenience
• No fees will be charged for CleanWave Co. -initiated cancellations

4.3 Vacation Rental Flexibility

• For vacation rental turnovers, we understand bookings change frequently
• We will work flexibly with your calendar adjustments when possible
• Last-minute booking changes may be subject to availability

5. Property Access

5.1 Access Requirements

• Customers must provide verbal or formal written permission for CleanWave Co. to access their property
• Access methods may include but are not limited to: 
  • Physical keys
  • Gate codes and door codes
  • Lockbox combinations
  • Smart lock access codes
  • Garage door openers
  • Property management key systems
• Customers are responsible for ensuring access information is accurate and functional

5.2 Access Issues

• If our team cannot access your property due to incorrect information or access issues, a trip fee of $50-$100 may be charged
• We will attempt to contact you if access issues arise
• Service will be rescheduled once access is resolved

5.3 Security and Confidentiality

• All access information is kept strictly confidential
• Only authorized CleanWave Co. employees will have access to your codes and keys
• We maintain secure storage of all access credentials
• You may change access codes after service; please update us with new information

5.4 Customer Presence

• You are not required to be home during residential cleaning
• For commercial properties, after-hours access arrangements will be coordinated
• For vacation rentals, cleaning occurs between guest checkout and check-in
• If you prefer to be present, please coordinate timing with our team

6. Customer Responsibilities

6.1 Property Preparation

• Secure valuables: Customers should secure jewelry, cash, important documents, and fragile items
• Clear clutter: Remove excessive clutter that prevents thorough cleaning
• Pet safety: Secure pets in a safe area or inform us of pet presence and temperament
• Hazardous materials: Notify us of any hazardous materials, mold, or biohazards
• Working utilities: Ensure water, electricity, and heating/cooling are functional

6.2 Accurate Information

• Provide accurate property details (size, condition, special requirements)
• Disclose any property issues that may affect cleaning (water damage, pest problems, construction)
• Update us on any changes to property access or special instructions
• For vacation rentals, maintain accurate booking calendars

6.3 Prohibited Items

Customers must not ask CleanWave Co. to:

• Clean biohazards without prior arrangement and specialized protocols
• Dispose of illegal substances
• Clean areas with active mold infestations without proper remediation
• Move heavy furniture or items requiring more than two people
• Work in unsafe conditions (unstable structures, extreme hoarding, pest infestations)

7. Satisfaction Guarantee

7.1 Our Commitment to Quality

CleanWave Co. is committed to providing exceptional cleaning services throughout Northern Nevada. We stand behind our work with a satisfaction guarantee.

7.2 Re-Clean Policy

• If you are not satisfied with our cleaning, we will re-clean at no additional cost
• You must notify us of any issues within the same day after the cleaning was completed
• Contact us at admin@cleanwaveco.com or XXX-XXX-XXXX with specific concerns
• We will schedule a return visit to address the issues, typically within 24-48 hours
• Re-cleans focus on the specific areas of concern identified by the customer

7.3 Notification Requirements

• Issues must be reported the same day the cleaning occurred
• Please provide specific details about what was unsatisfactory
• Photos are helpful but not required
• We cannot address concerns reported after the same-day window

7.4 Limitations

Our satisfaction guarantee does not cover:

• Issues caused by customer property conditions (stains that cannot be removed, worn surfaces)
• Damage existing prior to our service
• Expectations beyond the agreed scope of service
• Requests for additional services not included in the original booking

8. Damage and Liability

8.1 Our Insurance Coverage

CleanWave Co. carries comprehensive general liability insurance and workers' compensation insurance to protect our customers and employees.

8.2 Reporting Damage

• If you believe something was damaged during our cleaning service, contact us immediately

• CleanWave Co. will require various information to open an investigation, including: 
  • Detailed description of the damaged item(s)
  • Photos of the damage
  • Approximate value or replacement cost
  • Receipt or proof of purchase (if available)
  • Timeline of when damage was discovered
  • Contact information for follow-up

8.3 Investigation Process

• We take all damage claims seriously and will investigate promptly
• Our team will review the claim, interview involved employees, and assess the situation
• We may request to inspect the damage in person
• Investigation typically takes 5-7 business days
• We will communicate findings and next steps

8.4 Resolution

• If our investigation confirms CleanWave Co. caused the damage: 
  • We will repair or replace the item when possible
  • Our insurance will cover legitimate claims
  • We will work with you to reach a fair resolution
• If damage existed prior to service or was caused by factors outside our control, we cannot accept responsibility

8.5 Limitations of Liability

• We are not liable for damage to items that were not properly secured or disclosed
• We are not responsible for pre-existing damage or wear
• Liability is limited to direct damages; we are not liable for indirect, consequential, or incidental damages
• Claims must be reported within 24 hours of service completion

8.6 Customer Property Insurance

• We recommend customers maintain their own property insurance
• Some damages may be better addressed through customer homeowner's or business insurance

9. Service Limitations and Exclusions

9.1 What We Don't Clean

CleanWave Co. does not provide the following services without special arrangement:

• Biohazard cleanup (crime scenes, severe bodily fluids)
• Hoarding situations requiring specialized services
• Mold remediation (cleaning around mold is possible, but remediation requires specialists)
• Exterior window cleaning above second story (without proper equipment)
• Heavy lifting or furniture moving (we clean around furniture)
• Pest control or extermination
• Carpet cleaning (unless specifically booked as an add-on)
• Construction cleanup requiring specialized equipment

9.2 Northern Nevada Weather Considerations

• Lake Tahoe winter weather may occasionally impact scheduling
• Extreme snow, ice, or hazardous road conditions may require rescheduling
• We prioritize employee safety and will communicate weather-related changes promptly

10. Employee Conduct and Background Checks

10.1 Professional Standards

• All CleanWave Co. employees are background-checked and trained
• Our team members are professional, respectful, and trustworthy
• Employees are instructed to respect customer privacy and property
• We maintain strict codes of conduct for all staff

10.2 Customer Interaction

• Our employees are authorized to perform cleaning services only
• Do not ask employees to perform tasks outside their job scope
• Tips are appreciated but never required
• Any concerns about employee conduct should be reported immediately to admin@cleanwaveco.com

10.3 Direct Hiring Prohibited

• Customers may not directly hire CleanWave Co. employees for private work
• Employees are under contract with CleanWave Co. and unavailable for independent jobs
• Violations may result in termination of service and legal action

11. Vacation Rental Specific Terms

11.1 Property Management Integration

• We integrate with Airbnb, VRBO, and property management systems with your authorization
• You grant us permission to access booking calendars for scheduling purposes
• Calendar sync is for cleaning coordination only; we do not modify your bookings

11.2 Turnover Cleaning Standards

• Vacation rental turnovers include full cleaning, linen changes, trash removal, and property inspection
• We follow hospitality industry standards for guest-ready properties
• Photo confirmation is provided after each cleaning

11.3 Guest Issues and Damage

• We report guest-caused damage, maintenance issues, and missing items
• Photos are provided for documentation and insurance claims
• We are not responsible for guest behavior or property damage caused by guests

11.4 Supply Restocking

• If you authorize restocking services, we will purchase supplies on your behalf
• You will be charged for the cost of supplies plus a restocking fee
• We maintain receipts for all purchases

12. Intellectual Property

12.1 Website Content

• All content on cleanwaveco.com, including text, images, logos, and design, is owned by CleanWave Co. LP
• You may not reproduce, distribute, or use our content without written permission

12.2 Trademarks

• "CleanWave Co." and our logo are trademarks of CleanWave Co. LP
• Unauthorized use of our trademarks is prohibited

13. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, available at cleanwaveco.com/privacy. By using our services, you also agree to our Privacy Policy.

Key points:

• We collect information necessary to provide cleaning services
• We protect your personal information and property access details
• We do not sell your information to third parties
• See our full Privacy Policy for complete details

14. Dispute Resolution

14.1 Good Faith Resolution

We encourage customers to contact us directly with any concerns at admin@cleanwaveco.com or XXX-XXX-XXXX. Most issues can be resolved through open communication.

14.2 Informal Negotiation

Before pursuing formal dispute resolution, both parties agree to attempt to resolve disputes through informal negotiation for at least 30 days.

14.3 Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Nevada.

14.4 Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in Nevada under the rules of the American Arbitration Association, except for:

• Small claims court matters (under $10,000)
• Injunctive or equitable relief

14.5 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits or class-wide arbitration.

15. Limitation of Liability

15.1 Service Limitations

To the maximum extent permitted by law:

• CleanWave Co.'s total liability for any claim is limited to the amount paid for the specific service in question
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for damages resulting from acts of God, extreme weather, or circumstances beyond our control

15.2 Northern Nevada Specific Limitations

• Weather-related delays in Lake Tahoe are beyond our control
• We are not liable for issues caused by property conditions we were not informed about
• For vacation rentals, we are not liable for lost bookings or guest complaints beyond our control

16. Indemnification

You agree to indemnify and hold harmless CleanWave Co. LP, its employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

• Your violation of these Terms
• Your violation of any law or rights of third parties
• Property conditions you failed to disclose
• False or misleading information provided to CleanWave Co.
• Unsafe conditions on your property

17. Changes to Services and Terms

17.1 Service Changes

We reserve the right to:

• Modify, suspend, or discontinue services at any time
• Change pricing with 30 days notice for recurring customers
• Update service offerings and coverage areas

17.2 Terms Updates

• We may update these Terms periodically
• Changes will be posted on cleanwaveco.com with an updated "Last Updated" date
• Continued use of services after changes indicates acceptance
• Material changes will be communicated via email to active customers

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and CleanWave Co. LP regarding our services and supersede any prior agreements or understandings.

20. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by CleanWave Co.

21. Assignment

You may not assign or transfer these Terms or your rights/obligations under them without our written consent. CleanWave Co. may assign these Terms in connection with a merger, acquisition, or sale of assets.

22. Force Majeure

CleanWave Co. is not liable for failure to perform services due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, or acts of God (especially relevant for Lake Tahoe winter storms)
• Government actions, laws, or regulations
• Labor disputes or strikes
• Public health emergencies
• Utility failures or internet outages
• Acts of terrorism or war

23. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact:

CleanWave Co. LP

• Email: admin@cleanwaveco.com
• Phone: XXX-XXX-XXXX
• Service Area: Northern Nevada including Lake Tahoe, Incline Village, Reno, Sparks, Carson City, and surrounding areas
• Website: cleanwaveco.com

Business Hours: Mon - Fri 8 - 9 Office Hours Sat and Sun by appointment Emergency Calls are welcome 24/7

24. Acknowledgment and Consent

By booking or using CleanWave Co. services, you acknowledge that:

• You have read, understood, and agree to these Terms of Service
• You have read and agree to our Privacy Policy
• You are at least 18 years of age or have parental/guardian consent
• You have authority to grant access to the property being cleaned
• All information provided to CleanWave Co. is accurate and complete

Service-Specific Acknowledgments:

For Residential Cleaning: I authorize CleanWave Co. to access my home using the provided keys/codes and understand the cancellation policy, payment terms, and satisfaction guarantee.

For Commercial Cleaning: I represent that I have authority to engage CleanWave Co. for business cleaning services and agree to the payment terms (Net 15 or Net 30 as agreed).

For Warehouse/Industrial Cleaning: I confirm that CleanWave Co. has been informed of any safety hazards, and I understand the scope and limitations of industrial cleaning services.

For Vacation Rental Cleaning: I authorize CleanWave Co. to access booking calendars, property management systems, and the property for turnover cleaning, and I understand the reporting and restocking policies.

Effective Date

These Terms of Service are effective as of 02/11/2026 and apply to all CleanWave Co. LP services provided throughout Northern Nevada.

Thank you for choosing CleanWave Co. L.P. for your cleaning needs in Northern Nevada!

We look forward to serving you with professional, reliable cleaning services for your home, business, warehouse, or vacation rental in Lake Tahoe, Incline Village, Reno, Sparks, Carson City, and surrounding areas.